Welcome to Natural Sponges Inc.! We are committed to ensuring your satisfaction with our natural sponge products. Below is our refund policy:

Eligibility Period for Returns

Products must be returned within 30 days from the date of purchase for a full refund.

Condition of Returned Items

Products must be returned unused, in their original packaging, and in the same condition as when they were received.

Proof of Purchase

A valid receipt or proof of purchase is required for all returns.

Process for Returns

” Contact our customer service team at info@naturalsponges.ca to initiate a return.
” You will be provided with a Return Merchandise Authorization (RMA) number.
” Pack the item securely and include the RMA number in the package.
” Send the package to the address provided by our customer service team.

Refund Method

Refunds will be processed to the original method of payment within 7-10 business days after we receive the returned item.

Shipping Costs for Returns

Customers are responsible for the shipping costs of returning the product unless the return is due to a defect or error on our part.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately for a replacement or full refund.

Non-Refundable Items

Certain items may be marked as non-refundable or final sale. These items are not eligible for a refund.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please follow the return process mentioned above.

Customer Service

For any questions or clarifications regarding our refund policy, please contact our customer service team.

This policy may be updated periodically. We encourage you to review this policy whenever you purchase products from Natural Sponges Inc. to stay informed about our terms.
Thank you for choosing Natural Sponges Inc.!